Contact

Contact Us

Pick the channel that matches your need — the community group for day-to-day questions, admin chat for account matters, email when you need a written trail. Every address on this page is handled directly by the KINETIC FAMILY team.

ResponseWithin 24 business hours

HoursMon–Fri · 09:00–18:00 WIB

LanguagesIndonesian & English

Based inTuban, Jawa Timur

Official Channels07

Telegram CommunityFASTEST

The daily discussion group: ask how to use the terminal, journal, or chart — or just read along with other members.

@KineticFxIndonesia

Admin Chat (1-on-1)ACCOUNT & VERIFICATION

Anything personal: membership verification, account trouble, or questions you would rather not post in the group.

@mrboogang

Channel KINETICFXANNOUNCEMENTS

A one-way channel for release notes, schedules, and market notes. Follow it so you do not miss updates.

@kineticfx

KF POINTSCOMMUNITY ACTIVITY

The community activity and points channel.

@kfpoints

Email SupportWRITTEN TRAIL

For general inquiries and technical support

support@kineticfamily.id

Business & PartnershipsPARTNERSHIPS

IB partnerships, integrations, and collaborations

business@kineticfamily.id

SecurityVULNERABILITY REPORTS

Report security vulnerabilities responsibly

security@kineticfamily.id

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RISK DISCLOSURE & DISCLAIMERKINETIC FAMILY is a trading-education community and an independent Introducing Broker (IB) partner. We are not a licensed financial advisor, broker, or fund manager. We do not provide personalized investment advice, manage or pool client funds, or promise any result. Trading forex and CFDs carries a high level of risk — you may lose part or all of your capital. Every trading decision is entirely your own responsibility.